While it may be easy to assume that working as a Customer Service Agent is a solitary job working with customers, the truth is that you'll be working as part of the larger Air New Zealand team towards one overall goal--to provide the best service possible to all customers. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when it is called for. In your answer to this question, don't hesitate to give examples of how you've worked as part of a larger team in the past.