Our staff are expected to withhold the highest standards of professionalism while on the job. What does being professional mean to you on the job?

If you have ever flown commercially, you know that all airline staff look the part and walk the part of being a true professional on the job. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Air New Zealand. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job.