QUESTION 10 OF 20

Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job?

Because you will be working face to face with Air New Zealand passengers in many ways, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them.

"When I would have time with a customer while escorting them, I would have a smile on my face and ask how their day is going and if I could do anything for them. I know it is important to try and relate to them in a very personable way to help make their day better. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I could about their upcoming departure. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease to provide them the best experience possible at Air New Zealand."

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Air New Zealand Customer Service Agent Mock Interview

Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job?

Unlock all 20 Air New Zealand Limited questions

20 Air New Zealand Limited Interview Questions & Answers

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