Have you every had a job where you provided service over the phone? What key skills from that experience would you bring with you to Air New Zealand?

"I've had two jobs where I did a lot of work with customers over the phone. In high school, I worked for a restaurant and took customer orders over the phone. In my current job, I work the phone lines for incoming service calls. In each of those roles, the key to my success was mastering the business and the products that I worked with. With the restaurant, it was knowing our entire menu off the top of my head and knowing the hot specials each day. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to work at Air New Zealand if I am fortunate enough to be offered this position."