Aerotek Mock Interview
Master 35 Aerotek interview questions covering recruiting expertise, client relations, and staffing industry knowledge.
Question 32 of 35
Tell me about your customer service experience.
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Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
Recruitment involves a great deal of customer service. When working with clients, candidates, and even other employees in your organization, it is likely that you will be providing customer service in some fashion. Companies like Aerotek build and maintain great reputations by the customer service their employees provide.
Show the interviewer that you know what it takes to offer stellar customer service to everyone you work with. Share how you've earned the trust and rapport of clients and candidates. Some examples might include:
-Taking the time to understand their needs
-Going above and beyond to meet expectations
-Consistent and professional communication
-Being pleasant
-Being available and responsive to questions that may arise
-Share reasons why or stories of clients returning for your services
Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"After learning about the company culture at Aerotek and reading the client reviews, I know that Aerotek is committed to offering top-notch customer service. Your company has built an incredible reputation in the recruitment industry, which is one reason I would love to work here. I strive to offer great customer service by being attentive to my clients and candidates. I know that finding the right candidate for a position can be exhausting and time-consuming for a client, so I try to make it as easy and seamless as possible to find the right people for them. Many of my clients have returned because of my responsiveness. I also know how stressful it can be for a job seeker, so I make sure I contact them during the job search process and after they are hired. Offering great customer service helps Aerotek stay ahead of the competition."
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