Master 25 Fintech Product Manager interview questions covering payments, regulation, and product strategy.
Question 11 of 25
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Many times product managers have to make challenging and complex decisions that impact many people and even the overall direction of their company. The interviewer is looking for someone who won't be intimidated by making a tough choice and who will lead others. Give an example of a time when you made a hard decision; explain the research and analysis that went into the decision-making process, how you communicated it to your colleagues, and how it impacted the company.
"I've always been the kind of person who is decisive and not afraid of making tough calls. I'm also thorough; I do my due diligence, make sure I'm 100% positive in what I've concluded, and then I stick by it. Within my last role, there was someone on our team who wasn't pulling their full weight. After observing this a few times, I met with them one-on-one and aired my concerns. We agreed to put together a short-term action plan that would keep them on track. They continued to flout their responsibilities and disrupt the team's cohesiveness. In one instance, they nearly derailed the timeline for a big project we were working on. After several written warnings and some consultations with my manager, I made the difficult decision to let this person go. I made sure to talk to my team about this so they understood why this had happened. It wasn't easy to do, but ultimately, our team is much stronger and more effective now because this decision was made and carried out."

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Written by Marcie Wilmot
25 Questions & Answers • Fintech Product Manager
By Marcie
By Marcie