What would providing excellent customer service at Qantas Airways look like to you?

"If hired for this position, I understand that I will be working with passengers while they board and while they are waiting to board flights. I also understand that I will work with passengers during difficult situations when a flight may be delayed or when a flight may be overbooked. At any time on the job in this role, I would be a smiling and understanding representative of Qantas Airways and work with passengers in a personable way. I don't shy away from difficult conversations and I would come to your airline with a lot of experience having difficult customer conversations in a very professional tone. In the airline industry, you never know if a passenger is traveling for a vacation or because of the death of a loved one. This makes being that friendly and approachable face of Qantas Airways so important at all times."