Qantas Airways Operations Agent Mock Interview
Practice 21 Qantas Airways Operations Agent interview questions covering ground operations, customer service, and aviation safety protocols.
Question 16 of 21
Have you ever had a time where your workload became too unbearable? How did you handle this situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
While certainly not asking this question to scare you away from working at Qantas Airways, your interviewer ideally wants you to understand that some days on the job as an Operations Coordinator can be very overwhelming. By asking this question, they are looking to hear that you are able to handle these types of situations by prioritizing and being resourceful in your handling of the situation. In the past situation that you describe, talk about it in a positive light and explain what resources you used to dig yourself out. If you used the help of others, discuss what led you to come to that decision. To end your answer, talk about what you learned in the situation that you bring with you to this day on the job.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I was once a part of a company merger where my employer merged with another large moving company. Not wanting to stall anything for current customers, my team had to transition many upcoming customers to a new platform and we just didn't have the overall manpower to do this in a timely manner that was appeasing to the customers. At that time, I was mandated to work four hours of overtime each evening to work on moving customer information to the new platform. This work, coupled with our busiest time of the year, made life at work very stressful for a month. While I knew I could press my nose to the grindstone and get through it with success, maintaining a focus on my own personal health and well-being was very crucial to my work life as well. In the evenings, I recuperated my thoughts by spending quality time with my family and on my bike. I used the weekends to recharge and get ready for upcoming weeks that would find me working 60 hours as well."
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