Our Operations Coordinators are relied upon to make sound decisions on a quick turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?

Operations Coordinators at Qantas Airways often need to be the person to make difficult decisions in a short amount of time. To do this, they need to be masters of the entire operation of a commercial flight. One example would be how to handle a flight that is overbooked without impacting the overall flight schedule. To gauge your ability to think on your feet quickly and make rational decisions in these situations, your interviewer is posing this question to you. As you prepare for the interview, try to think of a work situation where you had to use your expertise and other resources to come to a quick resolution. As you describe the situation to your interviewer, be sure to focus your answer on the methodology used to come to your decision and what the successful outcome was for the situation.