QUESTION 5 OF 21

Let's say you had to let an overweight passenger at Qantas Airways know that they would have to purchase two seat tickets on a flight. How would you approach that passenger?

While your interviewer will likely look to hit at themes like having difficult conversations and providing excellent customer service during your interview, this questions poses a specific and real scenario that you may face in this role that really combines your ability to provide great service while having a very difficult conversation with a Qantas Airways passenger. As you answer, try to focus on your ability to know and adhere to company policies and your ability to do this with a positive tone when explaining to the customer.

"I would approach this customer in a very professional manner while relying on my interpersonal skills to make sure they understood why this decision had to be made. I would let them know that this was a company policy that had been implemented, as I know that each airline's policy on this can differ slightly. I would make it a priority to ensure the customer knew why the policy was in place and understood the need to purchase an additional ticket. If I can ask, can you tell me what the Qantas Airways policy is in regards to this?"

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Qantas Airways Operations Agent Mock Interview

Let's say you had to let an overweight passenger at Qantas Airways know that they would have to purchase two seat tickets on a flight. How would you approach that passenger?

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21 Qantas Airways Interview Questions & Answers

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