What does customer service mean to you?

"If a team loves coming to work, and the culture of their brand is appealing, that will translate to a great customer experience. A happy team is more likely to deliver a welcoming experience. I'm a cheerful person who prides myself on my integrity, and that's what I like to bring to work. I think that's what everyone wants, is to be happy when they're doing their job. That attitude is contagious."

"Everyone wants to feel heard and be treated with respect, and everyone seeks validation. When I communicate with a customer, I actively listen, mirror back to them what I feel they're communicating, and validate what they're communicating based on their perception and reality. I'll share with them my knowledge and do my best to keep the communication as amenable and transparent as possible."