At Nestle, we value individuals who take initiative. Can you give me an example of a time you did something without being asked?
Taking the initiative demonstrates leadership ability. Even if you are working as a delivery driver, there is always an opportunity to be proactive in the way you approach your work. Nestle wants to hire individuals who demonstrate leadership qualities because they invest in their employees and often promote from within. Impress the interviewer by showing how you manage your workload and take action before anyone has the chance to ask you.
"I noticed the numbers were off on a shipment I was delivering to a customer. They ordered 30 cases, and we only delivered 25. When I made the delivery, I let the customer know we would deliver the additional cases the next day, and I called my manager to find out what went wrong. My manager and the client appreciated my sense of urgency and ability to take action after making that observation."
"I often take the initiative without being asked. This includes training staff members on a new procedure, calling customers to follow up on their orders, and taking random inventory counts."
