QUESTION 19 OF 20

Talk about a time you went above and beyond the call of duty for a customer. Why did you do this?

Think back to a specific example of when you went above and beyond your normal duties to help a customer. Whether you stayed late to help a co-worker or went above and beyond to make sure a customer had an excellent experience, make sure that you can clearly outline why this action was necessary to provide the best service possible.

"In my current job, we had a situation where a customer was unhappy with the customer service specialist she was dealing with. I saw that my coworker was having a tough time, so I stepped in to buffer the situation. I asked the customer what she needed help with and proceeded to work with my colleague to help her. By the end of it, the customer was delighted that we were so attentive and with the overall service she received."

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Kaiser Permanente Customer Service Representative Mock Interview

Talk about a time you went above and beyond the call of duty for a customer. Why did you do this?

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20 Kaiser Permanente Interview Questions & Answers

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