Kaiser Permanente Customer Service Representative Mock Interview

Practice 20 Kaiser Permanente Customer Service Representative interview questions covering member inquiries, healthcare protocols, and empathy-driven support.

Question 19 of 20

Talk about a time you went above and beyond the call of duty for a customer. Why did you do this?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Think back to a specific example of when you went above and beyond your normal duties to help a customer. Whether you stayed late to help a co-worker or went above and beyond to make sure a customer had an excellent experience, make sure that you can clearly outline why this action was necessary to provide the best service possible.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"In my current job, we had a situation where a customer was unhappy with the customer service specialist she was dealing with. I saw that my coworker was having a tough time, so I stepped in to buffer the situation. I asked the customer what she needed help with and proceeded to work with my colleague to help her. By the end of it, the customer was delighted that we were so attentive and with the overall service she received."

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