QUESTION 3 OF 20

Give me an example, outside of a call center, where you have pleased a customer?

If you're good at your job, even outside your normal work environment, that's a big deal for the Kaiser Permanente customer service team. It shows that you're consistently a great worker and lets the recruiter know that you're sincere about providing service to customers. Your example could be from your internship, a part-time job, or simply you helping out.

"One of my summer jobs was at a department store. My job as a personal shopper was to assist a customer from the moment she arrives to the checkout at the counter. Given the high volume of shoppers, messed up clothing piles, and packed fitting rooms, it was a bit of a struggle. Nevertheless, I did my job diligently and was rewarded by a high profile customer that asked for me every time she shopped at the store."

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Kaiser Permanente Customer Service Representative Mock Interview

Give me an example, outside of a call center, where you have pleased a customer?

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20 Kaiser Permanente Interview Questions & Answers

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