Tell me about a time you went the extra mile for a customer.

By learning how you would define going the extra mile, your interviewer might be able to assess in contrast what your work standard looks like. So, think of an example that shows that going the extra mile is your consistent status quo. Doing so will align you with Home Depot's values and the kind of customer service they pride their associates on. For example, they even state on their website, "Our helpful and approachable associates consistently go the extra mile for our customers. That's how we live up to our commitment to provide excellent customer service every time our customers enter our stores. We offer the right products, the right selection, the right prices, and the know-how to complete any project, big or small. Our team of passionate associates builds lasting relationships by helping customers realize their dreams and by growing their trust through their skills and expertise."