Describe a time when you implemented a solution that was scaled and customized to meet the needs of multiple stakeholders within a business.
Facebook program managers are sometimes challenged to develop strategies for solutions that will serve multiple groups with significant workflow differences. This question is asked to determine a candidate's ability to effectively meet the needs of a diverse stakeholder group.
Remember to include an example that shows your ability to develop strategies to incrementally deliver value. This may include implementing a proof of concept or a small-scale solution while the detailed needs of the entire user population are met.
"I worked with multiple HR groups within a large enterprise. They were in need of an employee onboarding solution that handled provisioning requests and integrated properly with various downstream security and technology systems. I developed a strategy for a first-pass solution for a group that had requirements that were representative of the majority first. From there, the teams I worked with were able to gather feedback, make adjustments, and then roll the solution out to the groups with similar workflows. While that took place, I was able to work with the outlier groups and develop plans to scale the solution appropriately to meet their needs. This strategy allowed us to realize a maximum level of business impact quickly while doing the detailed analysis necessary to meet the needs of the entire group of stakeholders."
