If hired as a Facebook Product Manager, how do you plan to promote operational excellence?
Operational excellence is a must for Facebook's Product Managers to strive for and achieve. Operational excellence means that you are always striving toward continuous improvements. The interviewer wants to know specifically how you plan to promote operational excellence within Facebook. Outline for the interviewer what this means to you and give tangible examples of how you will work toward operational excellence if offered this job opportunity.
"As an organized and focused Product Manager, I understand the importance of clear, consistent systems and process and the part they play in continuous improvement efforts thus achieving operational excellence. Errors occur when a process is not right, and then it's tough to produce ideal results. I will work hard to generate and ensure consistent and correct processes. I will ensure that quality begins right at the core. When every part of the process is correct, we can achieve excellent quality in our products. I will keep an eye out for potential problems at all times so that if a mistake happens, it's immediately visible, and we can work toward repairing the issue. Also, I think systematically and with a broad vision. In my current PM position, our projects have dozens of components that are highly interconnected. I lead my team to focus on the fact that each part of the project works with another, so we keep a broad vision and constantly remind ourselves of the relationship between all project parts. Another way that I will promote operational excellence is to check in with my team daily to ensure that everyone is aware and invested in the project's plan and purpose. When we all work towards the same goal and mission, we move forward as one cohesive team. I will consistently lead the team in a way that aligns our goals and actions to those of Facebook and the project at hand."
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Anonymous Answer
Need to first learn what areas of priorities are relevant if it is internal or external such as regulatory.
As an organized and focused Product Manager, I understand the importance of clear, privacy and risk process, controls, and frameworks with KPIs and kris, It is important to show our maturation and have supporting evidence which proves effective against our internal controls and policies. I will work hard and provide consistency and streamlined processes which align with LOBs key privacy areas. We can show sustainability and if not, process and or controls need to be updated.
Marcie's Feedback
Great! You have offered a lot of good suggestions here that would definitely help to promote operational excellence. Other ideas you might mention could include respecting team members, being a humble leader, maintaining high standards, focusing on processes and optimizing them, thinking systematically, and so on.
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