"Back when I first joined my current organization, I was taking a role that had been vacant for many months. I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls, and the interim rep only kept brief notes. After taking the time to walk through training and get running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas, and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more than willing to help with some extra hours."

"Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of the office for the day. We typically team up in groups of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I told them their advisor was away on vacation, but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client, and I took the time to get their questions answered quickly."