When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace. It is important to provide an authentic answer, but ending on a positive note will help to convince your British Airways interviewer that you have the resiliency needed to handle setbacks effectively.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."
"I typically view setbacks as challenges and opportunities. If I feel frustrated, I allow a bit of time for that, but I quickly focus on how to move forward. Likewise, I look for opportunities to improve and avoid similar setbacks in the future."
