At British Airways, we value creativity. When have you faced an unexpected difficulty in a creative way?

"The biggest difficulty that I have faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I worked as a freelancer and pieced together several data entry and admin jobs during that time. I was resourceful enough to avoid financial strain and am quite proud of my ability to be versatile when required. I also learned a lot about business through the process of being self-employed. I am confident that the experience I gained will be an asset to British Airways if I am hired."

"I face unexpected difficulty frequently in my current position. The company is under financial strain, and resources are limited. I have worked with my team members to streamline our processes to ensure that we can provide a high level of customer service even under difficult circumstances. We meet regularly to discuss issues and opportunities and I am proud of how inventive and resourceful we have become as a team. I feel this type of leadership in the face of difficulty is directly aligned with the culture of British Airways."