"I rate my communication skills a 9 out of 10. I have taken classes in this area and have focused on improving my verbal, written, and non-verbal communication skills over the years. I am careful to observe others and use an approach that is appropriate for the audience I am communicating with. I ask clarifying questions as needed and take the time to ensure proper understanding is achieved when I am communicating instructions to others. I am confident that my abilities to communicate effectively will be an asset to British Airways."