British Airways Mock Interview

Prepare for 30 British Airways interview questions covering cabin crew standards, customer service excellence, and aviation safety protocols.

WRITTEN BY RACHELLE ENNS
QUESTION 28 OF 30

How do you determine priorities when you have multiple tasks at hand?

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities. This is a critical skill for success at British Airways, so be sure to give an applicable example from a previous role if possible.

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I underdelivered on a deadline."

"When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."

"This is a daily scenario in my work as a flight attendant. I determine the priority based on the potential impact to safety, passenger comfort, and my team. Anything that is an emergent safety risk is a top priority, and then it's about keeping the passengers happy while maintaining a positive team dynamic while in-flight."

Rachelle Enns
30 QUESTIONS & ANSWERS · BRITISH AIRWAYS
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