"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested to my department head that we have a team-building event. Gathering everyone together to remind them that we are still a team was beneficial."

Communication issues are common in a team setting and your interviewer wants to know how you handle them. Keep in mind that many roles at British Airways require excellent communication during high-pressure situations where the safety of others is a top priority. Convincing your interviewer that you know what to do in the face of poor communication is key to receiving a job offer. Use the STAR (situation, task, action, result) to organize your thoughts and take care to keep your response positive and professional.

"I struggled to understand some of the assignments given to me by my manager when I first started my current job. They lacked information regarding timelines and the level of detail required for success, and I noticed a pattern of revisions that was inefficient.

I scheduled a one-on-one with him to discuss the issue and develop an approach that would provide me with the necessary details upfront. He admitted that he often assigns work without thinking through the details and welcomed my feedback and suggestions for how to improve the process. We ultimately found a balance that allowed me to have more detail when available, and to work comfortably under ambiguity when needed."