The flight operations team at British Airways is relied upon to make sound decisions on a turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?

The British Airways flight operations staff often need to be the people who make difficult decisions in a short amount of time and to do this, they need to be masters of the entire operation of the airline. One example would be how to handle a flight that is overbooked without impacting the overall flight schedule. To gauge your ability to think on your feet quickly and make rational decisions in these situations, your interviewer is posing this question to you. As you prepare for the interview, try to think of a work situation where you had to use your expertise and other resources to come to a quick resolution. As you describe the situation to your interviewer, be sure to focus your answer on the methodology used to come to your decision and what the successful outcome was for the situation.