How skilled are you in learning new computer software programs?
As is the case in most industries, the airline industry relies on intuitive software programs to help run their business efficiently. These advanced systems can house information on passenger booking, flight schedules, airplane maintenance records, employee scheduling, and many other items. At British Airways, you will be required to operate within many parts of this system. While you likely won't have direct experience working on a system tailored to the airline industry, your interviewer knows that today's systems are very user friendly, and they're simply looking to hear that you have the skills needed to learn the system you will be working with. For your answer, talk about other systems you have had to learn and thrive in and make sure your interviewer walks away comfortable with your ability to learn their system.
"I am very confident in my ability to learn any software program and do so in a short period of time. Throughout my career, I've worked in point of sale software programs, inventory programs, and various office email and communications systems. With each new program that I've worked with, I've taken the time to walk through any classroom type training for the system and then put that to use through hands-on training."
