If hired as our next Operations Agent, what would providing excellent customer service look like to you?
On the British Airways flight operations team, you will often be face to face with customers, and your interviewer wants to know that you will be an excellent representative of British Airways if hired for this role. To make a lasting impression on your interviewer, it is important to understand which aspects of the job will have you working closely with passengers. As you answer, show a solid understanding of these aspects and try to display a passion for providing awesome service to customers with an infectious personality and a smile on your face at all times.
"If hired for this position, I understand that I will be working with passengers while they board and while they are waiting to board. I also understand that I will work with passengers during difficult situations when a flight may be delayed or overbooked. At any time on the job in this role, I would be a smiling and understanding representative of the company and work with passengers in a personable way. I don't shy away from difficult conversations, and I would come to your airline with a lot of experience having difficult customer conversations in a very professional tone. In the airline industry, you never know if a passenger is traveling for a vacation or because of the death of a loved one, so being that friendly and approachable face of the airline is important at all times."
