Let's say you had to let an overweight passenger know that they would have to purchase two seat tickets on a flight. How would you approach the passenger?

While your interviewer will likely look to hit at themes on having difficult conversations and providing excellent customer service during your interview, this questions poses a specific and real scenario that you may face on the British Airways flight operations team that combines your ability to provide great service while having a very difficult conversation. As you answer, try to focus on your ability to know and adhere to company policies and your ability to do this with a positive tone when explaining to the customer.