At BMW, we pride ourselves in being able to listen to our customers. What are some things that you do to be a good listener?

"I feel that listening to our guests is the first crucial step in being able to meet their needs and wants. A salesperson shouldn't just be a good talker but also a good listener. I strive to engage in active listening, which means that I ask questions and create a dialogue with the guest to understand them completely. Many luxury customers know exactly what they want, and my job is to deliver that product or type of service to them. I can hardly wait to do this for BMW."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.