At BMW, we believe in a sales process that guides our interactions with our clients, tell me about what experience you may have with sales.
The interviewer would like to know how much experience you have had in the art of selling. This is an opportunity to demonstrate what you believe about the sales process and why it is important to guide a customer to the point of sale. Be positive about your skills and show eagerness to learn more to improve them.
"In my last position, I was trained on a process called the Road to the Sale, which basically outlined the steps from how to Greet a customer, to Performing a Needs Analysis, to Presenting a Product and closing the Sale. I learned from a wonderful trainer who had been in the car business for many years, and I am eager to show what I learned should BMW decide to hire me. I am also looking forward to incorporating your sales process into my own so that I can develop my skills."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Simply listening and understanding exactly what the customer needs, when he needs it, and understanding the unique modifications for his vehicle. Also, have a firm handshake and confident eye contact while speaking with a customer within the store.
Jaymie's Feedback
Excellent skills and techniques to share! If you have any numerical data or accomplishments to share, feel free to add that to your response as well.
