If a passenger got violently ill during a flight, how would you handle this situation?
Being prepared for any situation on a flight is a key aspect of being a great Flight Attendant at Air New Zealand. Your interviewer will be looking to hear that you have the ability to stay calm, cool, and collected during a situation like this, while also being resourceful in how you handle the situation. If you have experience in a situation like this, be sure to describe that experience while demonstrating the specific steps you took to make the situation as successful as possible.
"Last week, I had a very ill passenger who was vomiting in flight. We had a doctor on board whom I asked for assistance so that we could determine whether it was an emergency or simply a virus or food poisoning. I offered the patient a new seat in an aisle closest to the washroom while moving the other passengers to another seat. I was able to get the passenger comfortable with a warm blanket, ginger-ale, and a cold pack."
