Air New Zealand Flight Attendant Mock Interview

Practice 21 Air New Zealand Flight Attendant interview questions covering safety, service excellence, and Kiwi hospitality.

Question 4 of 21

How would you handle a situation where an Air New Zealand passenger complained about the passenger next to him for snoring too loudly?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Working as a Flight Attendant, you'll need to be prepared for any situation when it comes to working with passengers. Awkward, and sometimes humorous, situations will come up during your shift, and you need to be able to handle them with ease. This situation can be common on long flights and your interviewer will be looking to hear that you'll be able to mediate this situation with ease to find the best solution for all passengers involved and for Air New Zealand. Assure the interviewer that you can handle these types of situations with ease.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"If a passenger was snoring to the point that it disturbed the person sitting next to them, I would offer a new seat to the individual who was being disturbed, if one was available. It would not be polite to wake the snoring individual. If a new seat was not available, I would offer them a complimentary beverage, movie, and some headphones."

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