Air New Zealand Flight Attendant Mock Interview

Practice 21 Air New Zealand Flight Attendant interview questions covering safety, service excellence, and Kiwi hospitality.

Question 14 of 21

How would you handle a situation at Air New Zealand where a passenger keeps breaking basic flight rules, such as wearing their seat belt?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

As a Flight Attendant at Air New Zealand, you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your strategy for dealing with these types of passengers. In your answer, try to demonstrate that you would be firm, respectful, and professional in your approach with that passenger to help preserve Air New Zealand's customer first culture.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"In my current Flight Attendant role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work, I will then ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me, I will let them know the next steps if they do not comply; that can include an emergency landing and future banishment from traveling with our airline."

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