At Advance Auto Parts we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
As a retail employee, occasionally, you will come across customers who want to argue with store policy. The interviewer is trying to assess your patience level, and your willingness to help find a workable solution. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
