7-Eleven Mock Interview
Practice 35 7-Eleven interview questions covering customer service, shift operations, and retail scenarios.
Question 14 of 35
In this position at 7-eleven, you might encounter a dissatisfied customer. Share with me a time when you might had to handle a situation like that and what you did specifically to resolve it.
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
You will come across dissatisfied customers from time to time - no matter how hard you try to please. You can't please everyone! Talk to the interviewer about your ability to handle customers when their expectations are not met. Be positive in your answer, so that the interviewer feels that your desire is always to please the guest as much as you are able to.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"In my previous position, from time to time, we had dissatisfied customers who were upset about something. I find that listening to customers is almost always enough when it comes to diffusing a situation. Most of the time, they want to be heard and feel acknowledged. Once that happens, the guest is much more willing to listen to a solution to their issue."
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