"I am not a user experience or user interaction design expert, but I have taken several classes in this space. I took them to improve my ability to make some of the same considerations an interaction designer would make when I worked as a systems analyst. I wanted to ensure the solutions we developed were in line with the basic standards at the time. I have experience working with mock-ups and wireframes to gather user feedback prior to development.
My experience taught me the value of expertise in this area, and I have supported hiring UX experts when the user experience becomes one of the driving factors in my team's ability to meet the needs of the customer. One of my last teams was responsible for redesigning a system that served internal stakeholders within the media industry. They were creative and the system was seen as boring and difficult to use. We brought in a UX expert to help us with the visual design and data entry workflows. Her work was incredibly valuable and was received well by our users. The intuitive design she created sped up the data entry process significantly and resulted in a 20% increase in accuracy. The end product was also more visually pleasing, and that change resonated well with the users."
