"First and foremost, I use performance as a method of forming strong relationships. I make commitments and work hard to develop strategies to ensure they are met regularly. I am accountable for the work of my teams, and I take ownership for the resolution of any issues that arise. I work to inspire the members of my teams to learn about their stakeholders and approach their problems and opportunities as if they were their own. I believe in working to develop a consistent level of excellency from a customer service perspective and I strive to set the tone through my own actions. I get involved personally any time I can be of service to my team and my customers throughout all of the phases of the projects I am responsible for.
On a personal level, I take the time to get to know my stakeholders. I enjoy taking them to lunch, coffee, or whatever is appropriate to learn more about them personally and more about their challenges and successes. I feel this type of regular outreach goes a long way towards fostering trust and grace in the event unforeseen challenges arise."
