How do you stay organized with documentation and record keeping? What do you do when the nurses you supervise don't adhere to same organization process as you?
Walk the interviewer through your step-by-step process for ensuring patient information and notes from patient care are entered correctly. Talk about patient management systems you've used and any training you may have done on electronic healthcare management. You can even talk about your process for ensuring accurate documentation when you have limited time between patients.
"I always make sure to bring my iPad (or whatever electronic advice issued by your employer) to every patient visit, make sure that I have all of the patient's records documented correctly, and verify that information with them. I always train my team on the importance of documentation of patient care, and I try to coach them on organization processes that work best for them."
I stay organized by saving electronic records in specific folders on my computer/ laptop/ electronic device. I have file folders in my office that I keep hard copies of things when needed. I make sure that I save things immediately when done so I don't forget. I also file papers frequently so that they are not piling up in my office. The first thing I do when I find a nurse isn't following a process or policy is investigate what actually happened. I then interview the nurse to get their side and find out why they did not follow the policy. If required, I educated the nurse on the policy and why it is important to follow. If I find that after the nurse has been properly educated on the process and is still not following it disciplinary process may need to be started.
