"As a leader, I don't wait until problems explode and start impacting patient care before I get involved. I try to identify potential conflicts before they happen. I always remain calm, communicate with both parties, suggest solutions, and encourage my team to always be respectful of each other."

I find that the best way to deal with conflicts is to discuss as a team. I usually will hear both sides of the story and then schedule a meeting with myself and the team members and often times HR as well. This way we can all discuss together and come to a solution instead of the back and forth he said/ she said. I encourage team members to discuss their concerns among themselves first and try to solve the problem on their own. I always expect them to treat each other with respect and dignity and keep all conflicts professional.