"My facility recently transitioned from manual documentation of patient care to electronic documentation. To ensure that my team was properly trained, I collaborated with our IT department to hold various hands-on training sessions for those who were not as computer savvy. We also created training manuals and did mock documentation sessions as well."

I have found that the most important thing about leading a team during change is educating them on why the change is important. I ensure that I have communicated with staff clearly what the change/ changes are but also WHY we need to make the changes. I listen to their concerns before we begin making the change and check in with them frequently during the implementation to see how things are going. Once I know what the concerns are regarding the changes, I brainstorm with the staff on how to improve the changes.