How to Answer: Have you ever had a particular circumstance where you needed to deviate from HR policy? How did you approach the dilemma?
Advice and answer examples written specifically for a HR Consultant job interview.
37. Have you ever had a particular circumstance where you needed to deviate from HR policy? How did you approach the dilemma?
How to Answer
Many organizations find it challenging to be flexible, so this question is also an opportunity to learn more about this organization. Your interviewer wants to know whether you prefer an environment where rules are set out, and everything is black and white or whether you feel there should be wiggle room in policy, depending on particular situations and personalities. Discuss a time when you have deviated from HR policy and make sure to explain that you were in the right in doing so. You do not want to talk about anything illegal, or actions you took that may have been detrimental to your company. This question offers an excellent opportunity for a 'feel good' story.
Written by Rachelle Enns on August 31st, 2021
Answer Example
"I had an employee last year who needed extended leave after his mother passed away. It was an exceptional circumstance because his mother lived in England, and he needed to take care of many family matters. I requested that he receive a 30 day leave with 50% pay since he had been very dedicated to the company for many years. This request was a first for the company, but we all agreed that it was an offering well deserved. One piece I had to fight for in this process was sign off by our CEO."
Written by Rachelle Enns on August 31st, 2021
Experienced
"I have outstanding judgment when it comes to HR policies and employee requests. I have offered some flexibility on things like time off requests and vacation days, and the gray area surrounding requests comes down to urgency and seriousness in my book. No matter what, I always keep excellent documentation to ensure that our company is never being taken advantage of by employees."
Written by Rachelle Enns on August 31st, 2021
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