Department Manager Mock Interview
Master 35 Department Manager interview questions covering team leadership, operations, and performance metrics.
Question 14 of 35
What would you do if a customer asked you about a product or service you are unfamiliar with?
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Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"I'm not afraid of being in a position where I am not the expert or don't know everything. If I don't have an answer, I ask questions and gather information with my resources. In the end, the customer's needs are met, and I gain a little more knowledge about a product or service."
Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
Product knowledge is key when working in a department that offers products or services. Knowing how it can solve a need or issue demonstrates that you are knowledgeable and serious about your company. And, it increases sales! The interviewer wants to know how you would respond if you were unfamiliar with a product or service that a customer is inquiring about. Explain that you would take the time to find an answer, but you aren't afraid to ask questions if you need to. Show the interviewer that you are an independent thinker and can think on your feet!
Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"When I don't know the answer to a question, I at least know how to find the answer. I take the extra steps to locate the answer instead of providing a false one."
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