QUESTION 14 OF 35

What would you do if a customer asked you about a product or service you are unfamiliar with?

"I'm not afraid of being in a position where I am not the expert or don't know everything. If I don't have an answer, I ask questions and gather information with my resources. In the end, the customer's needs are met, and I gain a little more knowledge about a product or service."

Product knowledge is key when working in a department that offers products or services. Knowing how it can solve a need or issue demonstrates that you are knowledgeable and serious about your company. And, it increases sales! The interviewer wants to know how you would respond if you were unfamiliar with a product or service that a customer is inquiring about. Explain that you would take the time to find an answer, but you aren't afraid to ask questions if you need to. Show the interviewer that you are an independent thinker and can think on your feet!

"When I don't know the answer to a question, I at least know how to find the answer. I take the extra steps to locate the answer instead of providing a false one."

Unlock all 35 Department Manager questions

Unlock expert responses that demonstrate your operational leadership and accountability skills.

Get Started

Previous Question Next Question

Department Manager Mock Interview

What would you do if a customer asked you about a product or service you are unfamiliar with?

Unlock all 35 Department Manager questions

35 Department Manager Interview Questions & Answers