Conflict, whether big or small, is often inevitable in the workplace. The interviewer wants to know if you have conflict management skills to handle situations that may arise. Using a previous experience, share how you handled a conflict in the workplace. Include essential details that demonstrate your ability to defuse a situation and have a positive ending.

"As you may already know, the holiday season is a busy time, and customers are often overloaded with holiday stress. One year, I had two customers almost get into a fight over an item they both went to grab at the same time. I did my best to deescalate the situation by exhibiting patience and understanding of both of their needs. To avoid a fight, I had a sales associate immediately check our inventory to see if we had another item in the same size, and thankfully we did."