Tell me about a time when you improved communication between yourself and a co-worker or client.
The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved the fate of a project, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.
"Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path, and before we knew it, the client expected us to go another direction. I suggested that we hold a weekly status touch base call to ensure better two-way communication. This approach worked very well, and we were able to get the project back on track."
