35 The Hershey Company Interview Questions & Answers
Ambition
1. What bores you, fails to challenge you, or fails to excite you?
What You Need to Know
This question directly asks if you think you'll thrive or burnout in their work environment. It also attempts to gauge how familiar you are with the position. Your answer could clue them into any red flags that you might not thrive in their work culture. Offer examples of how your placement in this role would complement their teams. Presenting yourself as proactive, innovative, eager to go above and beyond, while seeking out extra work to stave off boredom by staying productive, would be one wise approach to framing your answer.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"There's always something to do to keep yourself productive. So I guess I get bored with coworkers who place themselves in an idle posture and try to triangulate you into their corner. I get restless when idle and try to avoid slackers. I can always find something to do to keep me productive. I strive to over-perform, and always pad the job when I can. I aim to exceed expectations, consistently, and always find work to do. Boredom is a choice."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I'm rarely bored. Being determined and holding myself accountable as I do, this isn't something I encounter. Putting in the bare minimum just to have some downtime makes no sense to me. That's what breaks are for."
Written by Kevin Downey on July 1st, 2022
Attendance
2. How do you handle situations that could cause you to be tardy or absent?
What You Need to Know
Any employer relies on their staff to be on time to ensure operations run smoothly. Every employee is part of a much larger team. When one person runs behind, it could affect the success of the entire staff. So, your answer needs to address the two components this question aims to reveal; your time management skills, and your emotional intelligence. On the time management side, how well do you prepare for your morning and your day to ensure you are on time to work at the very least? On the EQ side, they want to know how you handle situations that occur which could make you inevitably late. Do you respond with fear, and stress out all the way to work trying to beat the odds or limit how late you are, or do you call into work to let make them aware of the situation, assuring them you are making every effort, but wanted to give them a heads up. Give an example that will show The Hershey Company that you plan and take a proactive approach to these types of situations.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I always arrive to work at least 15 minutes before I am expected to be there, to give me extra time in case something happens. I also make sure I have the numbers of my co-workers and boss so that I can call to let them know if I'm stuck or might be running late."
2nd Answer Example
"I was raised to be early, at all times. I am well-scheduled and understand the negative impact that my tardiness can cause. If I am to be late, I am sure to call my manager, or whoever will be affected by the situation. I will also put in extra hours when necessary."
Availability
3. There may be times when you are asked to stay late, work weekends or overtime, due to fluctuations in the schedule and shift changes at The Hershey Company. What is your availability?
What You Need to Know
The hours you would be expected to work at The Hershey Company largely depends on which department you will be working in. If you're working in production or delivery, you will most likely be required to do shift work, possibly working on weekends. If you work in the corporate office, you may be salary, which often means working long hours. If you're not sure what to expect from the schedule, now is the time to ask! But if the information is available online, best be sure you aren't asking a self-evident question. So do your research first and ask questions later.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am excited about the opportunity to work for The Hershey Company and I am available to work whatever hours are required to get the job done. Can you tell me more about what I can expect from the schedule? I am flexible, and I am comfortable with working long hours."
2nd Answer Example
"The only restriction that I currently have on my schedule is Thursday evenings as I take my son to tutoring those evenings. Other than this, I am flexible with my availability. Having a family, I do ask for reasonable notice to schedule changes."
Behavioral
4. Can you tell me a little about yourself?
What You Need to Know
This question can trip some people up because it is open-ended. Open-ended questions like this give you the chance to share the story of your professional journey. As you talk about yourself, you want to share information that the interviewer at The Hershey Company will find exciting and relevant to the position. Exhibit passion and enthusiasm, exuding a positive attitude.
Written by Kevin Downey on July 1st, 2022
Answer Example
"I graduated with a Bachelor of Arts degree with a major in Communications and Marketing from UBC in 2009. Since then, I have been actively making my way to a leadership role in social media marketing within the hotel and hospitality industry. I am an energetic and positive person, ready to make a difference in a growing organization."
Behavioral
5. When have you had to think outside of the box to solve a problem?
What You Need to Know
Talk to the interviewer about a time that you solved a problem, creatively. Walk them through the process, your thinking and approach, and your work style. Speak to your resourcefulness and drove your decision. Were you happy with the outcome? What were the steps that you took to ensure your success?
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"In my current position we saw a decrease in clients due to a local economic downturn. I recommended to our head office that we begin to generate business outside of our region for the first time in many years. They agreed, and the idea turned things around for us that fiscal year."
2nd Answer Example
"I once had to deal with a space issue in our warehouse. We arranged and re-arranged several times and could not make it work. I thought outside the box and rented some outside pod storage until we were back to normal inventory levels."
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Recognizing the potential for increased efficiency and accuracy, I took proactive steps to address this issue. I wrote a detailed ticket to our IT team, explaining the formulas and processes necessary for automating the generation of these journal entries. I provided examples and outlined the potential benefits, such as time savings and reduced chances of human error.
Through effective communication and collaboration, the IT team was able to implement the necessary changes and automate the journal entry generation process. This improvement not only streamlined our workflow but also significantly reduced the manual workload for our team members."
Marcie's Feedback
Behavioral
6. How can we motivate you on the job?
What You Need to Know
Every employer should know how each staff member is best motivated. By understanding what fuels your passion for your career goals and objectives, what motivates and inspires you on a personal level, they'll better be able to ascertain the variety of ways in which to keep you motivated on the job. It will also clue them in on the level at which they can expect you to perform with consistency. Give them insights into your personality and as well as how you stay motivated throughout your workday, how you approach your work, regardless of the task being high-pressure or monotonous.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
2nd Answer Example
"I am motivated by knowing something about the end customer and being able to relate to them as a person. A personal touch is always helpful for me."
Behavioral
7. We strive to help our employees create a healthy work/life balance at The Hershey Company. How do you balance life and work?
What You Need to Know
The Hershey Company cares about their employees working hard to build connections with their customers while creating a sense of community within the workplace. Even in a healthy work culture, it can be challenging to balance your work with the rest of your life. Not managing your personal time can cause you to be late to work. Not managing your workflow or projects can cause you to bring your work home with you. If you feel overwhelmed at work because of poor time management, you might bring your work related stress home, not sleep well, then not perform at your best at work the next day. All important things to weigh when determining if you are the best candidate for the position. Explain how you balance your life in your current or past roles.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am methodical about my work and my schedule. I set reminders on my calendar to stay organized and on-time, relying on my google calendar and my to-do list. I make sure I can make it to soccer practice each week so that I can play in the games on the weekends."
2nd Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, the work doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Behavioral
8. How would you handle an issue with a policy or procedure?
What You Need to Know
Policies often come into play throughout the growth of a company. Change can be challenging for many, especially when the messaging is unclear for sweeping policy changes, restructures, or rebranding. This often results in a workforce feeling insecure about their job security, resulting in a fear-based reaction and defensive posturing. Therefore, this question aims to uncover how you cope with and adapt to change. Being adaptable while supporting your leadership is essential here. The Hershey Company strives to keep up with the ever-constant evolution of their industry, making changes in policies or procedures inevitable. This means policies can change quickly and you'll be expected to adapt and support the company's direction and vision. The interviewer wants to hear your perspective on such matters.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I would first talk with my manager to make sure I understood the expectation correctly. It could be that I was interpreting it wrong or that there was some miscommunication. If I still had an issue, I would take some time to think about how I can deal with it. I've learned to pick my battles and to be adaptable as much as I can."
2nd Answer Example
"I know well enough at this point in my career that policies and procedures are in place for a reason. If I truly don't understand the reasoning behind the policy, I will ask for further clarification in a respectful and open-minded way."
Behavioral
9. It's important for shift changes to go smoothly at The Hershey Company to maintain productivity. How do you make sure transitions are seamless?
What You Need to Know
Shift work can be tricky in the food and beverage industry. If someone leaves a mess or if they leave their work half finished and you don't know where to begin, you can waste valuable time scrambling to pick up the pieces. The Hershey Company doesn't want to waste any time during shift changes, because time is money. Give an example that demonstrates that you are mindful of such transitions. Showcase your strong communication skills, in both the verbal and written form. Effectively passing the torch from one team to another exhibits big-picture thinking, a propensity for going the extra mile, and the foresight and understanding as to how this will directly benefit you, and the increased likelihood they'll set your shift up for success for when you come back into work.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"When I worked as a merchandiser, I was part-time and shared the responsibilities with a team of four people. I took time to explain what I was working on to my co-workers whenever I had to end my shift in the middle of a project. I also left notes that were easy to understand and kept my workspace tidy."
2nd Answer Example
"Strong scheduling is the most important factor in ensuring transitions are seamless. In addition to solid scheduling, is everyone's willingness to jump in and help when volumes are higher than average or when staff is shorter than expected."
Behavioral
10. Who is your biggest inspiration?
What You Need to Know
They're looking for insight into the makeup of your character. With a deeper scope of the build of your character, they'll better understnad what drives and motivates you by understand the leader or key figure you model yourself after.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I'd say my mother is my biggest inspiration. She taught me early on how one's life is shaped by their determination to pursue their life of choice. That's what I've done. Our attitudes shape our decisions, and our decisions shape our outcomes. She say, the only rules are the one's you set for yourself and keep you on the path to get you where you're going."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I don't think I'd restrict my greatest inspiration to any one person. I'd say I am inspired every day by anyone who sets their sights on a course of action, overcomes all the obstacles barring their way. But if I had to choose one person who fits this example, I'd say Joseph Campbell, who said, when you follow your bliss, doors will open up to you where before there were only walls."
Written by Kevin Downey on July 1st, 2022
Behavioral
11. What Hershey's product do you have in your home?
What You Need to Know
Hershey expects their employees to embrace and embody their brand. So this question aims to determine your brand loyalty, and serves as a personality assessment of a product you cannot live without, and what that says about your personality.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"Right now I have Hershey's chocolate chips and Hershey's cocoa powder. A while back I discovered the recipe for Hershey's Chocolate One-Bowl Brownies and have been addicted to them since. Super fantastic stuff."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I am definitely an almond joy person. I guess sometimes I feel like a nut."
Written by Kevin Downey on July 1st, 2022
Behavioral
12. How would your co-workers describe you?
What You Need to Know
The Hershey Company is looking for individuals who are strong communicators and innovative leaders. The interviewer is interested in your personality and how you may contribute to their teams. This question gives you an opportunity to share those qualities you pride yourself on. As you prepare for this question, reflect upon those coworkers who have complimented your contributions in your previous positions. Reflect on your working relationships and the positive impact your work ethic had on them. Share how you embodied some of the qualities you admire in others. Present yourself as reliable and consistent.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I believe that my coworkers would describe me as curious, confident, and creative! I put a lot of effort into my work and always want my clients to be happy with their end product. I conduct a great deal of research into new marketing trends to ensure that I am delivering the best, most up-to-date solutions to my client projects. My co-workers respect me for my ability to navigate obstacles and solve problems. When I am working on ABC project, I always pay close attention to detail, double checking my work for any mistakes. My co-workers appreciate that I think about the big picture, being considerate of how my work will affect their jobs. I am highly collaborative with a great attitude."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I believe my coworkers would describe me as dedicated, trustworthy and kind. When you call my references, I strongly believe that they will say the same things about me. I am a proud employee and promise to be a great brand ambassador for your company. All of the colleagues I have worked with have shared a very respectful relationship with me. We have shared the goals and knowledge required to accomplish our projects the best we can. I believe that my current co-workers would best describe me as collaborative and creative."
Written by Kevin Downey on July 1st, 2022
Behavioral
13. What do you think you will enjoy most about working in the food and beverage industry?
What You Need to Know
Do your research on the company to find out how they compare to their competition. If you are new to the industry, you may want to take some time to learn more about how your position will relate to the bigger picture of manufacturing, sales, or marketing of the products. Go deeper than versing yourself in the position, the company, and their competitors. Read up on what is trending in the industry and how it relates to the promise of working in this sector. Exhibiting this kind of industry knowledge will display your as committed, passionate, and invested in your career.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am excited to work in the food and beverage industry because there is an opportunity for growth. When I worked at a food processing company, I started out working in the warehouse and was promoted within six months to a delivery driver. When I found out about the delivery supervisor position with The Hershey Company I was immediately interested. It is so motivating to work within an industry that recognizes my potential and my abilities, giving me ample opportunity to grow my career."
2nd Answer Example
"When it comes to the food and beverage industry I love that it is so innovative and ever-changing! There are always new products being introduced which keep things interesting. I enjoy learning, so this is certainly the industry for me to be in."
Behavioral
14. How do you like to spend your spare time?
What You Need to Know
They commonly pose this as a wrap-up question. It could reveal any red flags or contradictions to your previous answers while providing you a final opportunity to advertise your merits and make yourself shine.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I spend my time baking. It is my favorite pastime. They say the kitchen is the heart of the home, and my kitchen has a lot of heart."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I spend most of my time reading. I read for fun and enjoy a good wholesome read. The Willie Wonka books by Roald Dahl are some of my favorites!"
Written by Kevin Downey on July 1st, 2022
Behavioral
15. At The Hershey Company, we understand that conflict can arise when you're working closely with others on a team. Give me an example of a time when you had to deal with an issue while working with others.
What You Need to Know
Are you part of the problem or part of the solution? The interviewer needs to know if you respond defensively to situational conflict, or approach such instances diplomatically, working swiftly towards a communal end goal. This question is designed to determine what you consider a conflict, how you confront it, how well you deal with those in a position of authority, and how well you play with the rest of the team. It aims to gauge your problem-solving skills and general perception or attitude.
Share an example of a conflict that occurred within your department or between you and a co-worker that you effectively resolved. Explain the situation and how your actions resulted in a resolution or a compromise.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"My coworker was a great salesman but horrible at the administrative side. He made so many mistakes and didn't seem to care. It bothered me because I take such pride in the quality of my work. I decided to talk with him and found out that he wasn't very clear on expectations or how to do some of the basic aspects of the paperwork for each sale. He ended up getting some additional training to get on the same page as the rest of the team."
2nd Answer Example
"In my current position there has been a concern with workplace bullying, and there are a particular group of individuals who 'lead the pack,' so to speak. The situation became out of control a few months ago, and I had to involve human resources as well as conduct a few exit interviews. It is never easy having to terminate employees; however, if they are causing conflict, it is always the best choice in the end."
Behavioral
16. The work environment at The Hershey Company can be fast-paced at times. How do you handle stress?
What You Need to Know
The interviewer wants to hear your perception of what a high-stress working environment looks like, and if it aligns with the reality of the job. In assessing your perception of what the job looks like, they'll hopefully be able to evaluate how well-suited you are for the role. Exhibit your ability to step outside of your comfort zone and your ability to stay grounded while working under pressure. The aim here is to exhibit your ability to remain cool and collected under pressure. Exhibiting a clear comprehension of what the job environment looks like while governing your stress levels with emotional maturity is the goal here. They want assurances you'll be able to handle their pressure levels and that you're experienced dealing with their type of work environment. Share a few tips that have helped you in the past.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
2nd Answer Example
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
Behavioral
17. What is your greatest strength? How will it help you make a difference at The Hershey Company?
What You Need to Know
The interviewer at The Hershey Company would like to know your stand-out skills and where you put the most value when it comes to your offerings as a candidate. Think of the traits that have helped you succeed in the past. Maintain your confidence and rely on your attitude. Having a great attitude can go a long way.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I have great people skills, and I make a point to be positive to help boost morale when other people on my team are struggling. I'm a good listener, and I work hard to manage conflict with grace and ease whenever an issue arises with a client or a co-worker. All of my skills will help increase productivity by keeping the work environment positive. I am focused on providing the best quality in my work, which rubs off on my co-workers because my work ethic motivates them."
2nd Answer Example
Some great strengths you may have:
- Person of Accountability
- Invested in Culture
- Positive Mindset
- Perceptive
- Approachable
- Empathetic
- Honest
- Patient
- Decisive
Behavioral
18. What is your greatest weakness?
What You Need to Know
We are all human with our own weaknesses. But it's important to frame your weakness as an asset in its own right. Being overly festideous can be a weakness and a strength. It's often difficult for a perfectionist to let go and decide when good enough is good enough. Being hard on yourself when you make a mistake is another positive weakness. It reflects that you take accountability for your own actions, and are typically self correcting. However, being too hard on yourself can cause you to trip yourself up and make even more mistakes, especially when you are undermining your own confidence. The heart of this question goes even farther than testing your self-awareness and your big-picture scope, but that you also identify these 'weaknesses' as growth opportunities.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
2nd Answer Example
"Sometimes I have difficulty asking for help from co-workers. I like having control over my daily tasks and taking on new projects, but I'm not always willing to admit when I have taken on too much. When I made a mistake because I was juggling too many projects, I learned that it's okay to ask for help. I'm learning how to organize myself better and communicate what I need from my team. This skill has helped me be more effective at my job, and it's helped my team work together even better than before!"
Career Goals
19. Why are you leaving your current job?
What You Need to Know
Be honest about your situation while exercising discretion. If you are leaving because you had issues with your manager, proceed with caution. Your circumstance may betray your narrative or be perceived out of context. When leaving a job over interpersonal concerns, it may raise a red flag that you're not an easy person to get along with, or that you aren't adaptable to other personalities in the workplace. If you quit your job before lining up another, this could speak to impulsive behavior, a lack of planning or poor strategizing. If you were laid off or let go, that could reveal its own set of red flags.
If you are currently testing the field, while considering leaving your current employer, they'll be curious about how committed you are to your current employer, and evaluate to the best of their ability how serious you are about joining another team elsewhere. Your motives for leaving your job could be just as revealing.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I decided to look for other jobs because I have already been promoted twice and there is no more room for growth. This position at The Hershey Company will give me more experience as a manager and help me to cultivate my leadership skills."
2nd Answer Example
"I am passively looking for a new opportunity that will offer continued education and growth opportunities. Also, I am looking for compensation advancement as I have hit the peak of my earnings in my current company."
Career Goals
20. What is your greatest professional achievement so far?
What You Need to Know
Talking about your greatest accomplishments will give the interviewer an idea of where you place your values, will reveal more about your personality, as well as your goals. Provide an example that demonstrates your determination and ability to overcome obstacles. Why are you proud of this example?
Numbers speak volumes! Whenever able, explain the results, offering up a tangible example of what your achievement looked like so as to illustrate to the interviewer the clear picture of your success. The road to self-improvement is never-ending. Once you offer your example, offer where you hope this achievement will lead you on your career path.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I was the top sales leader when at my most recent company. I think the reason I did so well was my consistency in following up with customers. I checked in with them daily, also checking to make sure I was meeting my own personal sales goals on a weekly basis. My contribution helped them increase sales that year by 25%!"
2nd Answer Example
"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This achievement showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Obstacle: The lack of a clear and up-to-date SOP posed challenges and hindered the team's productivity and accuracy in performing their tasks.
Action: To address this challenge, I proactively took the initiative to revamp the SOP and create a more comprehensive and user-friendly version. Here's how I approached it:
1. Assessment: I conducted a thorough analysis of the existing SOP to identify areas that needed improvement, such as outdated information and unclear instructions.
2. Design and Documentation: I designed a new version of the SOP, meticulously documenting step-by-step processes for the back office's daily, weekly, and monthly tasks. I focused on making the instructions clear, concise, and easily understandable for team members.
3. Digitization and Organization: To enhance accessibility and efficiency, I digitized relevant paper documents and integrated them into the revamped SOP. This ensured that the team had comprehensive support and easy access to necessary references.
Results: The revamped SOP resulted in a streamlined workflow, enhanced productivity, and long-lasting benefits. It provided a clear roadmap, eliminating confusion and reducing errors. Team members performed tasks more effectively, saving time. Even after my departure, the SOP facilitated seamless onboarding and uninterrupted task execution."
Marcie's Feedback
Career Goals
21. The Hershey Company is asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
What You Need to Know
To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes, and in what ways you advanced ahead of your peers. This question is the time to advertise your merits, and truly drive home what sets you apart.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"Although I have five years' experience vs. eight years' experience I can do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."
2nd Answer Example
"Along with my five years working in this industry, I have worked in related industries my entire career. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."
Career Goals
22. What goals would you like to accomplish while working for The Hershey Company?
What You Need to Know
How you answer this question will inform them of how career oriented you are. Most career minded professionals have a five-year career plan in which they lay out the goals and achievements they hope to reach, moving them closer to their end goals. They'll also constantly revise their career plans, adjusting time frames and setting out new goals as they accomplish each milestone. So, they're interested in hearing how growing within their company fits into your plans. It's also an indicator of why you are pursuing their opportunity over another. It's important to do your company research before interviewing and identify how they will help you reach your goals.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"After looking through your careers I was excited to find out that your mission is very much in line with my career goals. Your leadership development program is exactly what I need to improve my management and team building skills. I want to grow my career in merchandising, eventually moving into a management role. I feel confident that working for you will help me to cultivate my skills so that I can take my career to that next step."
2nd Answer Example
"My primary career goal is to find a position where I can stay long term while making an impact on the company's profitability. Because The Hershey Company has such a strong reputation for workplace culture, it fits perfectly with my desires for a long-term fit."
Career Goals
23. What interests you about The Hershey Company?
What You Need to Know
It is essential that you perform your homework before an interview! After a little research, you'll learn their mission to create new products and services which aim to meet the needs of their customers. The Hershey Company wants individuals who are reliable and consistent in their performance with a strong work ethic. You want to showcase yourself as an asset.
The Hershey Company takes pride in their mission statements and core values. Determine how your ideals align with theirs and how you would compliment the culture of their brand. Impress them with your company and industry knowledge. This will show them that you are not looking for just any job.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I'm excited to work for a company who cares about their impact on the environment. I'm excited to join a team that shares the same values as me. Your mission stood out to me because I also value providing the best service to customers and creating innovative solutions to problems. Your reputation for meeting your customer's needs, by making changes to your products, and listening to them is impressive!"
2nd Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in hospitality while giving me an opportunity to advance in my management skills."
Communication
24. How do you handle customer complaints?
What You Need to Know
If you are interviewing for a customer facing role at The Hershey Company, you want to show off your ability to deal with conflict while nurturing your B2C relationships, towards the effort of maintaining their brand loyalty. Everyone wants to feel heard, to be treated with respect, while seeking validation.
Showcase your communication skills by detailing how you actively listen, mirror back to your customers what they're communicating, while validating their perception and their reality. This is the heart of the adage of the customer is always right.
From there, you could introduce the external components beyond the customer's perspective, and share the avenues available to you to help them, keeping the communication as open, amenable, and transparent as possible. Show them that you're putting thought into it, exploring all options before reaching an outcome. Give an example of a time you used this strategy to resolve a customer's issue.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"A customer called me very frustrated about a problem with a shipment. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
2nd Answer Example
"If I have a customer complaint, I have been trained to actively listen, do not interrupt, and repeat back to the client in their own words. This technique prevents further misunderstanding and helps the client to feel they are listened to and cared for."
Experience
25. What work experience do you have relating to people with backgrounds different from your own?
What You Need to Know
Most companies have a clear understanding that fostering innovation in an ever-changing world requires drawing talent across boundaries. This requires everyone within their organization to have a high degree of cultural competence. Diversity questions are one way to determine your cultural competence.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"All part of the job. Sure, people are people, and but not everyone is afforded the same opportunities. It is important to recognize culture has a lot to do with your interactions with different communities. So yes, I have a wealth of experience, and working with people from different races or sexual orientation has no impact on how successful I am at my job. I am all about connecting with people, emphasizing our universal human experiences, while feeling comfortable enough with myself to feel comfortable with others, regardless of their background or makeup."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I've worked with people who have faced all sorts of physical and mental challenges. I've befriended individuals from different socio-economic backgrounds and am related to people from all walks of life and perspectives. I've suffered, but I've learned not to compare my experience to others. Some of us feel comfortable going for a run late at night or walking alone in an empty parking garage, and others do not. I approach everyone with heightened sensitivity, understanding that everyone's situation is unique. I do my best to avoid presumption at all costs. I am as empathetic as anyone I know, if not more so. I treat everyone as I would a friend or a family member, with sensitivity and an eagerness to learn about them more deeply, should they choose to share. I do my best to show that I genuinely care."
Written by Kevin Downey on July 1st, 2022
Experience
26. Do you have any questions?
What You Need to Know
You are interviewing the company as much as they are interviewing you. The more questions you ask, the more enhanced your communications skills will seem, and the more likely you are to be self-guided and successful at your job.
Written by Kevin Downey on July 1st, 2022
Answer Example
"I have the experience needed to perform the job, and am familiar with what the role looks like, but every department is different. So, based on the department's rules, regulations, and systems and processes, what does a day in the job with your department look like in this position? Did you encounter anything unexpected when you started with Microsoft as an employee? How would you describe the members of the team in this department?"
Written by Kevin Downey on July 1st, 2022
Experience
27. What challenges do you anticipate in this new role with The Hershey Company?
What You Need to Know
Interviewers at The Hershey Company want to hear that you understand the job description and are anticipating and looking forward to the new challenges you'll potentially face in this new role. Discuss the milestones you aim to achieve in this next stage in your career, and where you hope overcoming those challenges will lead you.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am looking forward to using my experience as a sales associate to help increase product visibility and exceed sales quotas at The Hershey Company. I am motivated by the challenge of meeting strict deadlines for client demands. When I was working for my previous company, I prioritized listening to customer needs and making sure I was clear on client expectations. I was so meticulous about details, checking my numbers at the end of every week and ensuring my clients were fully stocked with all of the products they needed."
2nd Answer Example
"Because this is a new industry for me, I am expecting that the biggest challenge will be in learning the industry lingo, behaviors, and complex needs. I am excited to learn and have already started studying up on industry-related topics."
Experience
28. What are some of the challenges that the food and beverage industry face today?
What You Need to Know
Discuss with your interviewer the ways in which you stay up to date with any developments or changes in your industry. With a global increase in food allergies and an increasing awareness of potential dietary health risks, the food and beverage industry faces increasing public relations pressures to address such concerns. Review press releases or news articles about The Hershey Company to learn about any recent events or challenging situations they are facing. Share any recent articles you've read which might generate conversation. As them their opinions.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I am impressed by the way your company has adapted ABC product for individuals with gluten intolerance. I know that the increasing awareness of these types of allergies and auto-immune diseases is taking a toll on the sales for some companies because people are becoming so health conscious. It's great to hear that you are so competitive within the industry, always taking an innovative approach to making changes to ABC product."
2nd Answer Example
"I believe that the biggest challenge that the food and beverage industry faces today is the fast-changing trends in food and beverage. Everyone is working so hard to come up with the latest and greatest thing that it's very challenging to remain a trailblazer in the market."
Experience
29. Describe your typical work week.
What You Need to Know
Think about your typical day-to-day in your current or most recent role and try to make those skills and your routine as transferable to this new position as possible. Advertise how you put your skills to action on a daily basis. Reflect on how your work ethic helped you stay organized and tackle challenging projects. Connect your experiences to what you expect to experience while working for The Hershey Company.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I like to take time to prepare for the week by organizing my schedule every Monday morning. I make sure all of my meetings are marked on my calendar and set reminders about important deadlines. I understand that changes can interrupt my daily flow, and I can adapt and stay calm when those shifts occur throughout the week. I am efficient, getting my work done within 40 hours each week. I have also proven myself to be flexible to stay late when I need to finish a project or if one of my co-workers needs assistance."
2nd Answer Example
"My typical work week is always non-typical! My days range from making client phone calls, site visits, and answering questions and concerns via email. Client management is the key to what I do."
Knowledge
30. Have you ever been to Hershey, PA and visited any of our attractions?
What You Need to Know
This question is aimed at gauging how familiar you are with their brands, their history, their theme park and other relevant attractions. Hershey, PA was founded as model town for Hershey's employees and is located just outside Harrisburg, the state's capital. Demonstate your company knowledge wy fully researching the company, their history, and any other conversation worthy information.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I have visited the park. I have children, and we took them there a few years in a row. The history of the company and the impact they've had on the area are pretty incredible."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I never have, but I read about them online. I don't have kids, but I am fascinated to learn more beyond what is available online and one Hershey's website."
Written by Kevin Downey on July 1st, 2022
Leadership
31. At The Hershey Company, we value individuals who take initiative. Can you give me an example of a time you did something without being asked?
What You Need to Know
Taking initiative demonstrates leadership. Exhibit that you approach your work proactively. The Hershey Company is looking to hire those who demonstrate leadership. They often prefer to promote from within. The ideal to strive for is a ready willingness to step outside of your comfort zone, and being willing to do whatever it takes for the betterment of the team. Exhibiting an ambition to achieve certain milestones for advancing your career can go a long way here as well. Impress by demonstrating how you manage your workload and take action before anyone has the chance to ask.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I noticed the numbers were off on a shipment I was delivering to a customer. They had ordered 30 cases, and we were only delivering 25. When I made the delivery, I let the customer know we would deliver the additional cases the next day and I called my manager to find out what went wrong. My manager and the client appreciated my sense of urgency and my ability to take action after making that observation."
2nd Answer Example
"I often find myself taking the initiative without being asked. This will include situations like training staff members on a new procedure, calling customers to follow up on their orders, or taking random inventory counts."
Leadership
32. Do you have experience training others?
What You Need to Know
Investing in the progress of your associates and encouraging positive growth towards the greater success of the team is an investment in one's own development. The breadth of your big picture vision, versus a more limited short-term view, is what the interviewer is trying to gauge. If you have such experience, share how you utilized your strengths and skills to coach others while endeavoring to advance the vision and the success of your team.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"Yes, I trained two individuals on XYZ skill in my previous job. First I had them shadow me so that they could see what I was doing. I made myself very approachable by making sure they felt comfortable asking questions, speaking slowly and demonstrating. I asked them if they wanted to try while I shadowed them. This was a very effective way to train, and I enjoyed it very much!"
2nd Answer Example
"I have not been in a role senior enough to train others in the past, but I believe that I will be a strong trainer and mentor in the future. I care about the progress of my colleagues and am a patient teacher."
Leadership
33. Tell me about an idea you implemented in the past that made an impact.
What You Need to Know
Coming up with ideas to increase productivity, efficiency and save time and energy is a great way to make an impact on your coworkers and the company. Having the ability to see problems as opportunities is a skill that can make you an essential asset to The Hershey Company. Think of a time you had a chance to make a difference by making a change in a process or procedure.
1st Answer Example
"Since customers are so much more concerned about their long-term health, I helped my current company come up with a marketing campaign for ABC product to appeal to the health concerns of the public. I conducted market research, using surveys to identify the specific health concerns of individuals who buy our products. By promoting our new health-conscious recipe, we were able to increase sales by 15% that year!"
2nd Answer Example
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added additional options. Our customer base responded very positively, and we kept the program running for a few years."
Leadership
34. Tell me about a time when your actions resulted in greater efficiencies of your team.
What You Need to Know
To ensure that products meet quality standards at The Hershey Company, teamwork is essential within every department to ensure cooperation and effective communication. Share when you supported your team by identifying opportunities for kaizen or innovation. How did you come up with this improvement, and what was the overall impact it had? Showcase your example in such a way that reflects you will bring these resourceful solutions with you to your next position.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"When I was working as a brand ambassador for a local snack company, I moved quickly to unload and organize the products. I noticed that by keeping products organized, we were able to save some time preparing and setting up for events. I made a point to keep all products to make the distribution process go much more smoothly."
2nd Answer Example
"I am a very organized individual so when I was asked to help with the team schedule; I was very excited to make a difference! I was able to reduce a significant amount of overtime, and eliminated split shifts all-together."
Logistics
35. Have you ever had to sign a non-disclosure agreement? Have you ever violated a NDA?
What You Need to Know
Hershey's is very protective of their trade secrets and guarded about their traditional recipes. It is very likely you'll have to sign an NDA in order to work with them. So this question is self-obvious in nature. They'll gauge how you respond to evaluate your honesty and integrity. This question is all about what the semantics of your answer reveal about you and your intentions. Choose your words carefully. Honesty and communication go hand in hand. An effective communicator is an honest one.
Written by Kevin Downey on July 1st, 2022
1st Answer Example
"I've never had to sign an NDA, but this wouldn't be a problem for me. My core value is integrity, and I stand by my word."
Written by Kevin Downey on July 1st, 2022
2nd Answer Example
"I've signed a few NDAs in my time, and have zero issue doing so here. Honestly, I expected as much, considering the company's long tradition of preserving the secret formulas of their success."
Written by Kevin Downey on July 1st, 2022