Target HireVue Mock Interview
Practice 30 Target HireVue questions covering video responses, retail scenarios, and behavioral assessments.
Question 12 of 30
If a customer was looking for a discontinued product, how would you handle it?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I'd start by making sure the product they were describing was the product that was discontinued. Then I'd call some other stores to see if they had any left in stock. Then, I would relate with them, sharing their disappointment that the product was discontinued, and then I'd try to turn them onto a comparable product, preferably one of our name brands. If our return policy allowed it, I'd assure them they could bring it back if they didn't like it. Hopefully, my enthusiasm would open their mind to something new and keep them coming back for more. In the end, I'd do everything I could to make sure the note they left on was a positive one."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question assesses your problem-solving skills in a customer-facing role. Informing a customer that a product they love is discontinued could result in a bad customer service experience. Consider how you would retain their loyalty without losing a sale. Your answer will offer them further insights into your comfort level in a customer-facing role, your problem-solving skills, and how you keep calm under pressure.
Target states on their website, "Our owned brands difference: Our guests are loyal fans of the more than 45 owned brands across our assortment. We team up with our guests' favorite leading national brands to create innovative new in-store and digital shopping experiences they won't find anywhere else. Check out what we've created together."
Detail your product knowledge as a customer and how you would represent their brand in this situation.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
You want to come across as comfortable, friendly, and approachable. Confidence in your skills will make you come across as more trustworthy. The assessment vendor will evaluate your performance for how comfortable you'd be in this situation, so remain calm, open, and friendly as you answer this question.
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