Target HireVue Mock Interview
Practice 30 Target HireVue questions covering video responses, retail scenarios, and behavioral assessments.
Question 20 of 30
Describe a time you understood someone else's viewpoint that differed from your own.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I recently had a conversation with a customer who challenged the health statements of the signage of a particular product, especially concerning healthy versus unhealthy cholesterol. I had my opinion, and they had theirs, but they were adamant in convincing me their viewpoint was correct. I let them assert their opinions, remaining impartial. I listened and actively mirrored. I hadn't heard some of the information they imparted to me. I thanked them for sharing. They left feeling proud of themselves, and that's all that mattered. It led to a better customer service experience, and I had nothing to prove."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Remember to communicate your answer as clearly and professionally as possible. You want to showcase your communication skills when answering questions about communication. Some of the best communication tools are active listening and mirroring a person's words back to them. Offer an example where you've applied these or other communication tools. Display that you can adapt your style to the style of others and are patient and enjoy relating to others. Even when that may not be enough, you've at least exhibited that you performed at your best with what you had to work with.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is another chance to align yourself with their values. Do your research. They state on their website:
Guest experience: "We want to create environments where all guests feel welcome and see themselves represented throughout their experience with Target, including our marketing and with the products we sell in our stores and online."
Work environment: "Target aims to create a workplace where team members feel welcome, and where they can build meaningful careers and have success at every level. Everyone in our Target community takes accountability to ensure an inclusive work environment."
Workforce diversity: "We're focused on building a diverse workforce supported by hiring, development, and advancement regardless of team members' dimensions of difference."
Societal impact: "We focus on championing an inclusive society to help communities thrive, including directing philanthropic spending to communities of color to advance racial equity."
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