How to Answer: In this role, you will have to interact with clients about 50% of the time. Discuss how you approach explaining complex ideas to clients in simple terms.
Advice and answer examples written specifically for a Standard Bank job interview.
13. In this role, you will have to interact with clients about 50% of the time. Discuss how you approach explaining complex ideas to clients in simple terms.
How to Answer
A crucial part of customer service is ensuring that you can make complex information digestible for your clients. After all, that's why clients hire professionals as the expert! Your interviewer wants to hear that you have developed solid strategies to translate financial or business jargon into easy-to-understand terms for clients whose knowledge is likely less specialized in these areas. In your answer, describe your communication style and, if you can, provide an example of a time you explained a complex idea in simple terms with good results.
Remember, this skill also translates to positive interpersonal work on a team, central to Standard Bank's company culture. Your ability to communicate your ideas clearly and impacts how well you work with others.
1st Answer Example
"I strive for a straightforward and concise communication style with clients and colleagues. In my previous work as a financial advisor, I focused on listening to my clients and their most pressing financial needs and goals. I made an effort to echo their language and avoid esoteric ideas that I knew wouldn't be relevant to what they needed to hear. Above all, I ensure that my tone is never patronizing towards clients or colleagues. I often learn something new from those I work with and place great value on hearing their input."
2nd Answer Example
"To communicate effectively, I strive to convey the essence of an idea in simple terms rather than deep-diving into the details of more technical matters. I've found this to be an important component of humility within the industry. Furthermore, If I'm having trouble explaining a new concept in simple terminology, I've found that it usually means that I have more research to do myself. I place incredible value on continuous learning within the industry via publications, newsletters, podcasts, and conferences. Keeping myself educated allows me to explain complicated ideas in a way that makes sense to people outside of the industry."