If you were having an interaction with a client here at Standard Bank, and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

"In my current role in customer service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance, and service staff have to give the final stamp of approval on. In these situations, I have a great amount of knowledge to prepare the customer to speak with the right person while also ensuring that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."

"In a situation where I didn't know an answer, I would reassure the client that we have the right staff in place to help them quickly and efficiently. I would communicate to the customer what the next step is, whether that is putting them directly in contact with the right person or taking their contact information so that someone can get back to them."