Standard Bank Mock Interview
Practice 34 Standard Bank interview questions covering banking operations, client service, and financial acumen.
Question 13 of 34
If you were having an interaction with a client here at Standard Bank, and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
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Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
In a client-facing role with Standard Bank, you may be asked complex or esoteric questions that you don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer the plan you have in place to get that question answered. Make sure you deliver a timeline on when it can be answered. Humility and a solutions-oriented approach are key here; be clear that you will not attempt to answer a question that you are not qualified to answer, and ensure that you will do everything in your power to find out an answer. Maintaining trust and confidence with clients is critical.
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"In my current role in customer service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance, and service staff have to give the final stamp of approval on. In these situations, I have a great amount of knowledge to prepare the customer to speak with the right person while also ensuring that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"In a situation where I didn't know an answer, I would reassure the client that we have the right staff in place to help them quickly and efficiently. I would communicate to the customer what the next step is, whether that is putting them directly in contact with the right person or taking their contact information so that someone can get back to them."
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