How will you build rapport with PulteGroup clients?
The interviewer would like to know your methods when it comes to getting to know potential home buyers and building trust with them. When you have a great relationship with your clients, you are adding to the success of PulteGroup, hitting your targets, and gaining valuable referrals.
Some ways that you can build rapport:
- Do what you say that you will
- Ask them questions about themselves
- Use industry jargon they will understand
- Set clear expectations, on both sides, from the start
- Remember what they tell you
- Show your extensive knowledge base
- Always be presentable in looks and actions
"I believe that the number one rule of homes sales, and building a solid rapport with your client base, is to remember everything! Remember their names, their kids' names, important dates, their design preferences, where they went on vacation, and their favorite lunch spot. When you remember details, it shows that you care. Remembering these details also helps me to make more targeted suggestions when it comes times to recommending home layouts and design features."
"Follow up, follow up, follow up. When I call, check in, ask about hesitations and what they are most excited about, I then build a solid foundation to a trusting relationship. Buying a new home is a big commitment and significant investment. I want my clients at PulteGroup to feel taken care of throughout the entire process."
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Anonymous Answer
"Follow up, follow up, follow up. When I call, check-in, and ask about hesitations and what they are most excited about, I then build a solid foundation for a trusting relationship. Buying a new home is a big commitment and a significant investment. I want my clients at PulteGroup to feel taken care of throughout the entire process."
Jaymie's Feedback
Building trust is critical, and you covered that aspect of rapport-building in your response. Doing what you say you are going to when you say you're going to do it is important in the follow-up as well.
