Practice 40 Navy Federal Credit Union interview questions covering member service, financial products, and credit union values.
Question 25 of 40
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. This includes always prioritizing the needs and interests of the team, even if that means holding your co-workers accountable for their actions and following Navy Federal Credit Union policy. The nuance of this situational question centers on your ability to handle such situations with discretion, tact, and respect.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I show pride in my work and am always concerned for the good of the company. I would feel obligated to report a co-worker stealing from the company, whether it was 10 or 10,000. If I witnessed a co-worker stealing, I would report the incident immediately."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Theft is never acceptable, no matter the amount. If I witnessed a co-worker stealing money from Navy Federal Credit Union, I would report the incident to my nearest supervisor. Of course, if you have a more formal process for reporting incidents of theft, I would refer to those guidelines."

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Anonymous Answer
I would report it immediately.

Amanda's Feedback
You've answered well. Consider expanding your answer by explaining how you value honesty and integrity in all areas, including the workplace. You can also share that you would report such behavior because of its negative impact on the company as well as customers.
Anonymous Answer
Whether it be 10 or 10,000, I would report it immediately. I always take concern for the good company so I would feel obligated to report a coworker's dishonesty.
Marcie's Feedback
Nice! The interviewer will appreciate that you are an honest person. Consider building your answer out more by discussing how you would first gather information and observe to make sure your coworker was definitely stealing so that you didn't falsely accuse someone by accident. You might also talk about meeting with your coworker privately to ask them what was going on and to encourage them to turn themselves in. Finally, at the end of your response remind the interviewer that you are a person of integrity who always strives to do the right thing. Good job!
Anonymous Answer
If I caught a co-worker stealing I would report it to my boss immediately. Working in a bank, it's our responsibility to be accurate and honest with clients' money. Stealing from the company is a huge violation of trust.

Chad's Feedback
Great! Your response will assure the interviewer that you are honest and responsible, and understand the negative implications this behavior would have on the company, as well as the customers.
Prepare for behavioral and service-focused questions that Navy Federal interviewers prioritize.
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Written by Rachelle Enns
40 Questions & Answers • Navy Federal Credit Union

By Rachelle

By Rachelle